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12BET Casino has demonstrated an unwavering commitment to providing its members with a superior level of virtual-casino experiences. We are recognized as leaders within the online casino industry as a result of our expertise and excellent service standards.
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In Europe, the 12BET brand is operated by Pacific Sea Invests S.A. (Europe) Limited (“PSE”), an Isle of Man company. PSE’s products and services are licensed and regulated by the Isle of Man Gambling Supervision Commission (http://www.gov.im/gambling). A copy of PSE’s Isle of Man license may be viewed here.
In Asia, the 12BET brand is operated by Pacific Sea Invests S.A. (“PSI”), a British Virgin Islands company with offices in the Cagayan Economic Zone, Philippines. PSI’s products and services are licensed and regulated by First Cagayan Leisure and Resort Corporation (www.firstcagayan.com) for the Cagayan Economic Zone Authority of the Philippine government. A copy of PSI’s Philippine license may be viewed here.
Our philosophy is to grow our business by seeking to deliver to our customers the best overall experience in the market.
A Safe and Private Environment
Excellence in Customer Care
Available 24 hours a day, 7 days a week, our customer service department is there for you – to help answer your questions and resolve your issues as quickly, politely and efficiently as possible.
Fraud & Security
Players are only allowed one Account per player and we perform random security checks to maintain system integrity and fairness. If we find any players engaging in deceptive practices, we will close their accounts immediately. As per the terms of our licenses and the terms and conditions of our business, funds received through deception may be confiscated and/or retrieved.
12BET Casino is committed to responsible gambling. We believe that customers should enjoy betting with us but we understand that a small percentage of players sometimes find that they can no longer control their betting behavior. That being the case we encourage customers to inform us as soon as they believe they are having difficulties so that we can provide information on support available and suspend their accounts with us.
We offer a variety of secure and easy deposit and cash out options. We adhere to strict “know your customer (KYC)” and anti-money laundering (AML) policies and cooperate with 3rd party financial and regulatory authorities to ensure the highest standards of compliance.
We are very proud of the brand that we have built and would like for you to share our hard-built products and services in a safe, exciting and rewarding environment.